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The AARP Health Care Options program is dedicated to providing more than 3.8 Million insured AARP members, including over 2.7 million insured Medicare Supplement members, with the best possible experience in managing their health care needs. The Program takes pride in the great results of the Satisfaction Surveys that our members continue to validate each year. Here is what you had to say:
Category |
2006 |
2007 |
Customer Satisfaction Rate |
95%* |
94.4%*** |
First Call Resolution Rate |
99.4%** |
99.7%**** |
Claims Processed in 10 Days |
98.6%** |
99.4%**** |
AARP Medicare Supplement Plan rates have increased on average less than 6% nationally in the past four years.+ For more information on the Member Satisfaction Survey or the information contained in our internal company data, please call us at 1-800-523-5800.
*Based on 2006 Member Satisfaction Survey
**Based on internal 2006 company data
***Based on 2007 Member Satisfaction Survey
****Based on internal 2007 company data
+ Based on 2007 internal company data
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