HELP AND FREQUENTLY ASKED QUESTIONS

 
 
 

CLICK ON ANY OF THE QUESTIONS BELOW TO BE TAKEN TO AN ANSWER

STILL CAN'T FIND WHAT YOU NEED?

Want to speak to a real person? Don't hesitate to contact the Customer Contact Center.

How do I navigate this site?
If you are new to the AARP Health website, there are many ways to get oriented to what's here. You can visit the View All Products and Services page. You can also visit the Site Map for a logical view of all the site has to offer.

Why do some words on the site appear in blue?
This is a common way to get around on websites. Underlined text is generally a "hyperlink." A hyperlink enables you to quickly jump to another page on the site that provides you with more information related to the underlined words.

To use the hyperlink, simply click on the blue text and you will be taken to the linked pages. When you finish looking at the new page, you can return to the page from which you left by clicking the "back" button on your browser menu bar.

Whom should I call if I have a question about using the site?
If you have problems using the site, or questions about any of the AARP-branded health products, service, and discounts, the Customer Contact Center can help. Please call: 1-800-523-5800, Monday-Friday, 9 a.m. - 9 p.m. and Saturday 9 a.m. - 5 p.m.

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What browser should I use?
The site is best viewed using one of the following browsers: Microsoft Internet Explorer 6.0 or later and Firefox version 1.5 or later. You can check your browser version by opening the browser and then clicking on "Help" at the top of the menu bar.

I accessed this web site from a computer at the library. How do I get connected to the Internet from my home computer?
You need to contact an Internet Service Provider to connect to the Internet from your home computer. The provider will charge you a monthly fee and will provide you with software and instructions on how to connect to the Internet. You can consult the telephone yellow pages for the names of providers that serve your location.

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How do you protect my privacy when I use this site?
The Privacy Policy link at the bottom of every web page describes how we use any information that you provide to us. You can access the Privacy Policy directly here.

Does this site use pop-ups?
Yes, the site does use pop-ups for certain pages. If you want to see these pop-ups on your computer you need to enable this feature.

  • Open Internet Explorer
  • On the Tools menu, point to Pop-Up Blocker, and then click Pop-up Blocker Settings
  • If you want to see pop-ups from a specific website, type the address (or URL) of the site in the Address of Website to allow box, and then click Add.

TIP: To temporarily allow a site to display pop-ups, click the Information Bar when it notifies you that a pop-up has been blocked. Then click Temporarily Allow Pop-ups.

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