Please contact the Customer Contact Center with your questions or comments so they can connect you with the resources you need. There are many ways to get in touch, including email, phone or regular mail.
IN ENGLISH: Call the Customer Express Self-Service Line at 1-800-444-6544 for self-service 24 hours a day (Sundays until 4 p.m. ET). There, you can obtain payment and billing information, claim status and claim filing instructions, payment and claim envelopes, EFT (electronic payment) enrollment forms and insurance ID cards. Representatives are available weekdays from 7 a.m. to 11 p.m. and Saturday 9 a.m. to 5 p.m. Eastern Time.
Service Related: 1-800-523-5800
Claim Related: 1-800-523-5880
EN ESPAÑOL: 1-800-822-0246 De lunes a viernes desde las 8 de la mañana hasta las 11 de la noche y los sábados desde las 9 de la mañana hasta las 5 de la tarde, hora del este.
Please fill in the required fields below and click the Submit button to send your inquiry to the Customer Contact Center. You should have a response to your question within 1 business day.
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