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This Help page provides information to help you use the HCO web site.
Q: How do I navigate this site?
A: If you are new to the HCO web site, then we suggest
you start navigating by clicking in the "Which Product Is Right For You" section
on the home page. This will take you to a page that describes all of AARP Health
Care Options offerings available for you. Once you have selected a product and provided
some basic information to ensure the product is available to you, you can navigate
using the menus that appear at the left side of each page. Clicking on one of the
links on the left side provides you with additional detail about the product you
selected. You may also use these links to select another product to view.
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Q: Why do some words on the site appear underlined in blue?
A: This is a common navigation feature on web sites.
Underlined text is generally a "hyperlink". A hyperlink enables you to
quickly jump to another page on the site that provides you with more information
related to the underlined words.
To use the hyperlink, simply click on the underlined text and you will be taken
to the linked pages. When you finish looking at the new page, you can return to
the page from which you left by clicking the "back" button on your browser menu
bar.
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Q: Whom should I call if I have a question about using the site?
A: If you have problems using the site, including
registering or logging into your account, the HCO member services call center can
assist you. Please call:
1-800-523-5800, Monday-Friday, 9a.m. - 9p.m. and Saturday 9a.m. - 5p.m.
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Q: What software do I need on my computer to access this
site?
A: You should have any operating system that can support
the browsers identified. These include but are not limited to Windows 95, 98, 2000,
XP, Linux, or Apple-Mac operating systems. You'll also need one of the supported
web browser programs listed.
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Q: What browser should I use?
A: The site is best viewed using one of the following
browsers: Microsoft Internet Explorer 5.0 or later, or AOL, version 5.0 or later.
You can check your browser version by activating the browser and then clicking on
"Help" at the top of the menu bar.
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Q: Does my computer need special settings to use this site?
A: You should not need to make any changes to your computer settings to access the
HCO web site. We designed the site to look best when your computer is set up to
display 16 bit color and a screen with a resolution of 800 by 600 or higher. You
can use the site with a computer that is setup to display 256 colors and 640 by
480 resolution, but it may not look as clear.
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Q: What type of computer do I need to access my account?
A: Your computer should have the following minimum configuration:
- CPU/Processor: 486DX/66 MHz or higher
- Memory: For Windows 98 and XP, 32 MB memory (256 MB recommended)
- Modem: 56 Kbps minimum or high speed internet connection (DSL or cable) recommended
- Video: Display resolution of 800 x 600 with 256 color resolution minimum (1024 x
768 recommended)
- Input Device: keyboard and/or mouse
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Q: Why did my "Your Account" session end while I
was away from my computer?
A: The "Your Account" features display personal health
information. To safeguard your privacy, we automatically end any "Your Account"
session that has been inactive for 15 minutes. You should Login again to return
to "Your Account" information.
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Q: I accessed this web site from a computer at the library.
How do I get connected to the Internet from my home computer?
A: You need to contact an Internet Service Provider
to connect to the Internet from your home computer. The provider will charge you
a monthly fee and will provide you with software and instructions on how to connect
to the Internet. You can consult the telephone yellow pages for the names of providers
that serve your location.
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Q: Is there a charge for registering and using the "Your
Account" features of the web site?
A: There are no charges or fees from AARP Health Care
Options for using this web site.
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Q: How do I access the Enrollment Applications?
A: Click the "Apply" link from the top navigation
to access an application. Select the product and enter the information requested
so we can identify the correct application for you. Note: JavaScript must be enabled
to complete an online application. To enable scripting: select Tools from your browser
window. Then select Internet Options, Security. Make sure Scripting is Enabled.
Some applications may be formatted as PDF (Adobe Acrobat) documents. You must have
a copy of the Adobe Acrobat Reader program to view and print the application. You
can print the application printer by clicking on the printer icon at the top of
the Adobe Acrobat Reader window. You can then complete and return it in accordance
with the instructions.
To get a copy of the Adobe Acrobat Reader program at no charge, click on the icon
below. Follow the instructions on the Adobe site to download the free Acrobat Reader
program.
Once you have successfully downloaded the Adobe Acrobat Reader program, you can
open any PDF document by clicking on the desired link.
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Q: Does this site use "cookies"?
A: This site uses "cookies" to store information
you may enter (such as your age and date of birth) to provide a rate quote or enable
an enrollment application to be viewed. Storing this information in a cookie enables
you to move around within the site without re-entering information that may be needed
later on another page, such as to obtain a rate quote for another insurance product.
You must enable your browser to accept cookies in order to use these features. If
you use Internet Explorer 5.x:
- Click on Tools and then select Internet Options
- Select the Security tab and click the Custom Level button
- Scroll down to the Cookies section
- Enable both options and then click OK
If you use Internet Explorer 6.x:
- Click the Tools menu and then select Internet Options
- Select the Privacy tab
- Select the Advanced tab
- Select the setting "Override automatic cookie handling"
- Adjust the settings so that it does not say "Block All Cookies"
- Select the setting "Always allow session cookies"
- Click OK
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Q: How do you protect my privacy when I use this site?
A: The Privacy Policy link at the bottom of every
web page describes how we use any information that you provide to us.
We also protect your privacy when you access "Your Account" information.
We do this by providing the following security features:
- Before you can use "Your Account" features, you must obtain a unique User
Identification Name. In addition, you must select a password
- You must enter your User Identification Name, and your Password to access the "Your
Account" features on the site
- We encrypt all information that is sent between your computer and our web site,
using 128-bit SSL encryption
- We have designed our web site with multiple layers of security
- We provide continuous security monitoring that alerts us to potential problems
- We continually update our security technologies
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Q: When I try to get product information, why do you ask
me for personal information such as my birth date, the state where I live, and my
zip code?
A: Not all Health Care Options products are available
to every age group and in every state. We ask for your birth date, your state of
residence, and your zip code so we can determine which insurance products are available
to you. We do not ask for any information that identifies you personally, such as
a name and address.
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Q: Why do you ask me for so much information when I register
for online account access?
A: AARP Health Care Options online account enables
you to view personal information about your health care claims and payments. We
consider this to be confidential information and we want to ensure that we display
it only to you.
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